TIDL Insulation Solutions is a leading Irish distributor of insulation for thermal, fire and noise control applications, offering professional advice to architects and contractors on a wide range of construction related applications.
When working with some of the largest insulation manufacturers in the world, it is vital that you have a stable and reliable IT infrastructure, and for James O’Toole, the most important part of choosing a good partner to help implement that infrastructure is a good working relationship.
O’Toole states that when choosing a reliable IT partner, they must be able to prove that they’re trustworthy, and have the ability to future proof his business.
He explains, “As a company, we don’t just put a tender out to the lowest bidder, it’s a long term commitment to finding our ideal partner. Trust is key. We need a partner who is going to work with us, and take the time to understand our needs. This is what we have with MJ Flood Technology, who have been our IT partner for over 20 years. They have continued to support us with whatever IT problems we may have.”
In 2010, TIDL kick started a key infrastructure change. MJ Flood Technology was tasked with mapping this process out from start to finish.
“Infrastructure changes make a large impact on the business as a whole. We have a busy sales department, accounts department and technical support team that rely on their infrastructure to continue to function” commented O’Toole. “When MJ Flood Technology implemented the changes, moving us to Microsoft Azure in October 2021, there were no major hiccups, only minor ones, and they were solved almost immediately.”
For TIDL this has meant huge savings on time, energy and resources. “The support we’ve received from MJ Flood Technology over the last 20 years has been substantial. They always have a plan, they are thorough and most of all, we trust them.”
MJ Flood Technology have been able to provide the reassurance and build the trust that was needed for TIDL over the last 20 years, by continuously proving they are a reliable partner. “When we’ve required advice, we’ve been able to turn to them, because they are trusted and reliable experts, and we know we can depend on them.”
Moving forward, TIDL is excited to maximise its relationship with MJ Flood Technology. TIDL have recently brought on SKOUT Cybersecurity as their security partner thanks to MJ Flood Technology, meaning that they continue to support each other throughout their growth. “We are excited for the future of TIDL and that includes the continued help and support we get from the team” added O’Toole. “The next twelve months will be a continued investment in that relationship.”